Spryker is the best technical base for complex e-commerce business cases

We had several touchpoints with Spryker during the project:

• Bug reports: They normally react fast but never communicate a timeline for when the bug will be fixed. In addition, in only two years, the bug reporting tool was changed twice and each time a few bugs go missing.
• Feature requests: Same story as bug reports.
• Module development (contracted): Good experience with their requirements engineering; the result was amazing and solved everything we wanted. The development time was pretty good (a few weeks, while we expected a lot more time).
• Community channel: Often beginner questions; hard to find someone to help with hard problems. But a very friendly and welcoming community.

Really depends on the user group. For developers, I would give an 8, as the available resources (bootcamp, documentation, certification) are pretty good and the experience to work with Spryker is satisfying and let us concentrate on the features. But this comes with higher complexity than other PHP e-commerce systems have and with a high learning curve.

For back-office users, it could be more structured, and a lot of functionality is barely usable within the back office, especially with higher amounts of data. For example, attaching a company user to a company is nearly impossible when the system has more than a few thousand companies. All in all, the back office could be simpler and more workflow-oriented.

Spryker Cloud Commerce OS is perfectly suited for complex business cases where the technology is only a base for innovation and continuous improvement is part of the business strategy.

For a simple shop which should be set up once and then just run without further investments, I wouldn't use Spryker Cloud Commerce OS. Instead I'd use a standard software like Magento or Shopware.

Using Spryker Cloud Commerce OS comes with a significant learning curve for PHP developers and needs continuous development and maintenance effort. So if you are not willing to invest into a few good developers or a good agency with a longer time horizon, you'd better choose different software.