Spryker is the best technical base for complex e-commerce business cases
December 01, 2020

Spryker is the best technical base for complex e-commerce business cases

Alberto Assmann | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

B2B Suite

Overall Satisfaction with Spryker Cloud Commerce OS

We use Spryker Cloud Commerce OS as a base for an e-commerce platform focused on craftsmen. Its modularity enables us to solve complex business and integration problems by adapting the software to the process instead of adapting the process to a standard software. The clean structure and solid code base help our developers to focus on delivering features and solving problems and gives a very good base to work with.
  • Clean architecture
  • Maintainability
  • Fast development on Spryker's side
  • Release communication
  • Version migrations
  • Database handling
  • Performance in some areas
  • Easy integration into existing landscape
  • Low maintenance costs
The license cost was a lot less than SAP Commerce Cloud and Intershop. Also, the API-first approach and the modularization were important for us.
We had several touchpoints with Spryker during the project:
  • Bug reports: They normally react fast but never communicate a timeline for when the bug will be fixed. In addition, in only two years, the bug reporting tool was changed twice and each time a few bugs go missing.
  • Feature requests: Same story as bug reports.
  • Module development (contracted): Good experience with their requirements engineering; the result was amazing and solved everything we wanted. The development time was pretty good (a few weeks, while we expected a lot more time).
  • Community channel: Often beginner questions; hard to find someone to help with hard problems. But a very friendly and welcoming community.
Really depends on the user group. For developers, I would give an 8, as the available resources (bootcamp, documentation, certification) are pretty good and the experience to work with Spryker is satisfying and let us concentrate on the features. But this comes with higher complexity than other PHP e-commerce systems have and with a high learning curve.

For back-office users, it could be more structured, and a lot of functionality is barely usable within the back office, especially with higher amounts of data. For example, attaching a company user to a company is nearly impossible when the system has more than a few thousand companies. All in all, the back office could be simpler and more workflow-oriented.

Do you think Spryker Cloud Commerce OS delivers good value for the price?


Are you happy with Spryker Cloud Commerce OS's feature set?


Did Spryker Cloud Commerce OS live up to sales and marketing promises?


Did implementation of Spryker Cloud Commerce OS go as expected?


Would you buy Spryker Cloud Commerce OS again?


Spryker Cloud Commerce OS is perfectly suited for complex business cases where the technology is only a base for innovation and continuous improvement is part of the business strategy.

For a simple shop which should be set up once and then just run without further investments, I wouldn't use Spryker Cloud Commerce OS. Instead I'd use a standard software like Magento or Shopware.

Using Spryker Cloud Commerce OS comes with a significant learning curve for PHP developers and needs continuous development and maintenance effort. So if you are not willing to invest into a few good developers or a good agency with a longer time horizon, you'd better choose different software.

Spryker Cloud Commerce OS Feature Ratings

Product catalog & listings
Product management
Bulk product upload
Not Rated
Mobile storefront
Not Rated
Product variations
Checkout user experience
eCommerce security
Promotions & discounts
Multi-site management
Order processing
Inventory management
Custom functionality

Using Spryker Cloud Commerce OS

4 - Product owner, shop manager and developers