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The Logical Choice: Sumo Logic
March 27, 2017

The Logical Choice: Sumo Logic

Tim Mortensen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sumo Logic

My department uses Sumo Logic to evaluate problems with our customer's integration. It gives us valuable insight into the issues our customers are running in to and the visuals to determine a fast solution. Without Sumo Logic, we wouldn't be able to properly troubleshoot with the speed and accuracy needed to help our customer's who are looking for quick resolutions over the phone.
  • Detailed insights into API calls.
  • Fast and accurate results to specific search parameters.
  • Easy to use interface.
  • More customizable shortcuts.
  • Better UI for time-based searches.
  • Adaptive learning for user preferences.
  • Helps achieve fast SLA times.
  • Support responses are more accurate on the first try.
  • Happy customers.
  • None
Anytime you are in a customer service role that requires support users connect to your system, you could greatly benefit from your reps using Sumo Logic. Without Sumo Logic, it would be very difficult to troubleshoot in a fast and accurate way. It completely removes the need for a back and forth with your customer to ask probing questions, and replaces it with a direct visual of the problem.