It can do all we need in our surveys and more. Worth using if surveying is important in your organization.
May 16, 2019

It can do all we need in our surveys and more. Worth using if surveying is important in your organization.

Eldad Arad | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SurveyMonkey

Used mainly internally to survey usage and satisfaction with the organization's system, mainly around training and knowledge. Also, from time to time, to survey customers satisfaction.
  • Easy to build from scratch, the wizard approach takes you through steps.
  • Easy to collect answers: a really easy way to distribute the survey as needed.
  • Quick analysis as responses are sent because managers want 'early results,' so having the statistics nicely ready right away is good.
  • UI is too loaded; there's a mix of the functions, "added value" info (like tips and benchmark data) and upgrades offered.
  • Speed of the site could be better. Not that it is extremely slow, but if work a lot with the site, it might be painful.
  • Although the wizard approach for building surveys A-Z is great, it would also be great to have a shortcut to build and send short "quick and dirty" surveys.
  • In our case, there is no direct impact. We just found it beneficial to have a rather basic paid plan and have it handy whenever we have to collect feedback and opinions after some effort.
I once tried the survey feature of SharePoint (2010). It was far too complicated
to build the survey, I didn't even get to the distribution options. So, even though we pay for SP, we still pay also for SurveyMonkey too. I
know Google Forms is an easy to use and cheap (not to say free) and recently upgraded to now has many of the features SM has, but it still doesn't have as many options and generally feel less mature. It seems the gap between SM and Google is most felt in the survey management, e.g. the dashboard SM has. So if you run a few surveys at any given moment or create and oversees surveys frequently, SM will serve you better. If you need only a few surveys in a year, Google might be enough.
Lately, we send customers satisfaction surveys. SurveyMonkey was a good tool for that, as all the requirements were met (question types, distributing, collecting the data, the ability to turn the collector on/off, and download the numbers to an XLS file). What we were missing though, is the option to send the same questions in different languages in a way that collect responses regardless of the language the survey is written in.

SurveyMonkey Feature Ratings

Survey templates
Custom logo/branding
Changes to live survey
Not Rated
Question design help
Multiple question types
Survey logic flexibility
Response tracking
Data export
Standard reports
Custom reports
Not Rated
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
Not Rated
Access controls
Not Rated

Using SurveyMonkey

The interface it too packed with info and promotions. there isn't a clear distinction between the task-related components on the screen, and upgrade promotions, tips etc. much noise.
Easy to use
Technical support not required
Quick to learn
Feel nervous using
Lots to learn
  • Allowing other access to the responses data, even if they don't have a SM account.
  • Adding logo and other branding items.