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SurveyMonkey -- Get necessary Customer Perspective
May 18, 2019

SurveyMonkey -- Get necessary Customer Perspective

Christian Oquendo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SurveyMonkey

Currently, I have been using SurveyMonkey for some of my online personal training clients that I don't get too much 1-on-1 interaction with. This helps me understand my clients' needs and make sure I am providing them the best quality training. This also helps my business grow and provides me with constructive feedback based on each specifically tailored survey.
  • It's simple to use.
  • Instantaneous setup/usage.
  • The design/user interface is ergonomic and clean.
  • The basic plan is quite limited.
  • Automation can be difficult.
  • Setting up surveys may take some time.
  • SurveyMonkey has helped me restructure my company internally.
  • It has allowed my company to learn what the customer desires.
  • Some clients are brutally honest, and that's okay too.
For many service-based businesses, SurveyMonkey performs extremely well and can be highly compatible. It can also be used for products as well, to give proper insight and perspective on the customer's experience with said product or software. SurveyMonkey may not be the best in wholesale businesses or larger-based businesses. I believe every company's post-QA team should be the customer or client.

SurveyMonkey Feature Ratings

8.3
Survey templates
9
Themes
8
Custom logo/branding
8
9.7
Changes to live survey
9
Question design help
10
Multiple question types
10
10.0
Survey logic flexibility
10
9.0
Response tracking
9
Data export
9
Standard reports
9
Custom reports
9
Analytics
9
Survey Integrations ()
Not Rated
Survey Automation ()
Not Rated
9.0
Vendor-offered crowdsourcing
9
Respondent restrictions
9
10.0
Access controls
10
Compliance
10