Item: Talkdesk
Rating: 10
Author: William Forbes

Use Cases and Deployment Scope

Talkdesk is used across our company throughout many departments. We coordinate calls with clients and are able to transfer clients to members in different departments with ease. Because of the high volume of clients we work with and the many remote employees that we have, it is important that we have a simple service that is reliable. Talkdesk helps to keep a good consistent customer experience.

Pros and Cons

Very easy to use interfact.
Not resource-heavy for desktop applications
reliable.

more reporting options for regular users
more customization for desktop callbar

Return on Investment

I don't have that data but our call volume has absolutely increased and so has our effectiveness.

Support Rating

We have never had any major issues with talkdesk in the past. In the event of minor downtime, it was quickly resolved and we experienced very little interruption.

Usability

The application is simple for any user to get working on their desktop device. We have a range of teams with a wide range of technological proficiency so it's important to have a simple to use tool. Because of it's ease of use, it makes setting up and training very easy.

Key Insights

Do you think Talkdesk delivers good value for the price?

Not sure

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Yes

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Likelihood to Recommend

Talkdesk is great for any organization large or small. It is especially effective for organizations that manage multiple teams and work with customers. If you have remote employees, it opens the potential for greater flexibility and work life balance for everyone who is working with clients and ensures a consistent experience.

Great product!

Overall Satisfaction with Talkdesk