Talkdesk: A truly fluid addition to your daily workflow!
March 10, 2021
Talkdesk: A truly fluid addition to your daily workflow!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk is being used as [the] primary point-of-contact app with customers new and old. It's utilized by all the support and sales departments across the entire company.
The main problem it solves is being able to minimize the number of windows/screens involved in switching between different disciplines while also being able to show your team/management when you're available and working, and when you're not.
The main problem it solves is being able to minimize the number of windows/screens involved in switching between different disciplines while also being able to show your team/management when you're available and working, and when you're not.
- It minimizes the effort involved in toggling seamlessly from the main disciplines in the workplace like Email, Chat, and Phone while also maintaining transparency with your team when it comes to Lunch, Meetings, and Prep time.
- You can utilize its widget mode or maintain it within your browser based on how you like to organize your screen.
- It simplifies and streamlines the intricacies of your day-to-day workflow without disrupting your priorities.
- A notable weakness I've experienced with Talkdesk thus far is it tends to 'glitch' out from time-to-time; like being stuck in "Not Ready For Calls" when you clearly are or when you cannot accept incoming calls.
- A note regarding its inability to customize the list of options available to you, it'd be nice to have the ability to customize your own like "Personal" or "Appointment".
- When logging off, if you don't update your status to "Offline" you will remain active on Talkdesk until the beginning of your next shift.
- Productivity across the board for all support and sales agents has increased since it streamlines and eliminates downtime between interactions.
- The ability to answer customers quickly has greatly improved retention and the overall experience/mood of the interactions being had.
- Added value when it pertains to the fluidity of transfers between departments because it helps eliminate the possibility of call drops which definitely helps with customer retention.
I have yet to contact Talkdesk's support for any issues because I haven't experienced any difficulties with their program. Even if there was a slight glitch with it a simple restart always does the trick of having everything move in the right direction. Note: I have only heard good things about their support though, so I'll have absolutely no hesitation in contacting them in the future.