Item: Talkdesk
Rating: 10
Author: Charisma Carter

Use Cases and Deployment Scope

Talkdesk has been super reliable for my workers [and] we have had minimal issues. Even scheduled maintenance is during good times that do not affect our flow. When having to call in to support at times, we are helped fast and with respect. Keep up the great work, our company loves using this product!

Pros and Cons

Callbar instead of the web tab is effective.
Transferring is easy.
Two transfer options ; warm and blind

When transfers fail, the loud buzzing is annoying.
Sometimes it freezes after a call ends when customer hangs up during transfer.

Return on Investment

Helps my agents make plenty of incoming & outgoing calls due to the proper work system.

Usability

Talkdesk is super reliable and is great for all uses for a phone. The inbound & outbound feature really helps our company do our job effectively; especially with the desktop app you can download for [m]ore effective response times. The report systems are also most effective for keep[ing] track of progress and improvements in my team. Would highly recommend.

Implementation Rating

I am 100% satisfied with the work Talkdesk helps my company provide. When there is an issue, it is resolved almost immediately and when there is maintanace, they are scheduled. I would recommend Talkdesk to other companies. This product is very effective for helping you in a call center work environment.

Exceptional Examples of Talkdesk Support

My boss mainly calls the support line. I cannot give a good description of an event.

Likelihood to Recommend

Talkdesk is a well suited application for you to use in incoming and outgoing calls for a company. It has minimal issues with all the bells and whistles. Talkdesk has a lot of greatly designed reporting tactics that help keep my agents at goal oriented work ethics as well as the Callbar which is easier than using a web browser since it pops up when a call is coming through.

Love Talkdesk!

Overall Satisfaction with Talkdesk