Overall Satisfaction with Talkdesk
Talkdesk is used in two different departments of our organization - the Retail plus customer support and the Wholesale part of the company. We practically manage all of the incoming calls for the whole organization. Talkdesk makes it extremely easy to forward calls from one department to the other and also is integrated with our support system, which makes dealing with complaints and follows up a lot easier.
- Keeps all customer details visible.
- Very reliable despite the fact is online based.
- Has great reporting tools.
- The search feature.
- Contacts Management.
- Reports.
- We have improved interaction with customers.
- Wait times are lower.
- Helped with increase of the generated income.
I remember a time when we tried to determine the number of the incoming calls for a particular time during the day. We had issues with obtaining that information from the reports. However Talkdesk customer support provided us with the desired report in no time. That is how we were able to determine the number of live agents during the day.