There is no better customer service. They are amazing.
March 10, 2021

There is no better customer service. They are amazing.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Talkdesk

We use it for our telephone customer support for our organization. It is easy for our customers to use and allows our employees in other countries to support our customers.
  • Their training and customer support is superb.
  • The system is relatively easy to figure out administratively.
  • We can use it with customers and staff in other countries.
  • I'd like them to be a stand alone for all support services.
  • The amount of time it takes for a customer to be routed can be lengthy.
  • At times, the connectivity via headphones (even with the recommended ones) is not great.
  • The average handle times have been reduced by about 5 minutes.
  • We have been able to increase productivity via our international ability to use the system and thus, multiple time zones.
  • We are able to use the recordings for many things, but a new way is in our employee training.
It is easy to use. Administratively, it is not too difficult. The customer support is incredible.
Very quick deployment. Very, very organized deployment.
Not just one time, EVERY time. They are consistently attentive, organized, friendly and knowledgeable.
We were unable to stay with Zendesk due to their contractual requirements that opposed ours. Talkdesk came highly recommended.
Talkdesk is well suited for a straight-forward customer support solution. Because their product is so good and their customer service is well-above most companies, I'd like to see all, chat, reporting, etc.

Talkdesk Feature Ratings

Agent dashboard
Validate callers
Outbound response
Call scripts
Call tracking
Multichannel integration
CRM software integration
Inbound call routing
Omnichannel inbound routing
Quality management
Call analytics
Historical reporting
Live reporting