Item: Talkdesk
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

It's very helpful in so many ways like I don't even know where to start from like monitoring our calls, the number of calls time spent on one phone call, even makes it easy to supervise our employees, to make and receive calls during the day wouldn't be easy without it.

Pros and Cons

Make calls
Receive calls
Show every detail of the call

I think it's perfect

Return on Investment

Productivity
Revenue

Usability

I give it this rating because I have used some similar software to Talkdesk and I find it very simple to use, professional and not only is it the best but it also offers a lot of options that are very useful in everything we do in our company.

Implementation Rating

The fact talk desk is easy to use and learn I think that's why it makes everything go smooth and fast and you can tell it's faster because of the numbers it produces in pretty much everything like our productivity just went all the way up the roof so did our revenue

Exceptional Examples of Talkdesk Support

I really don't have any examples for this but I would like to say you guys are doing a great job and you guys are the best at what you do, just know what you guys do makes a lot of people's jobs a 100 time way easier. Thanks you!

Alternatives Considered

Constellation ASSET

Talkdesk can't be compared to anything out there. It's in a league of its own and it will be unfair to compare, you guys just do a better job compared to the competition and offer way more useful options compared to the competition out there and it's not even close

Key Insights

Do you think Talkdesk delivers good value for the price?

Yes

Are you happy with Talkdesk's feature set?

Yes

Did Talkdesk live up to sales and marketing promises?

Did implementation of Talkdesk go as expected?

Yes

Would you buy Talkdesk again?

Yes

Other Software Used

ACELINK Maintenance Management System, 3M 360 Encompass System

Likelihood to Recommend

It is well suited because of the many options it offers when it comes to transferring calls, warm transfer which is one of my favorite because it's easy and professional like you always know your calls are being transferred to the right person without a doubt. Just the best in the game.

Money

Overall Satisfaction with Talkdesk