Honest but straight to the point

I think overall Talkdesk can be very helpful when running a business that requires individuals to work in multiple locations while still maintaining all of the struggles and needs of a fully functioning office building. Talkdesk has been very helpful for our biplane of business since the pandemic started.

Within our company, there were many issues when initially switching over to Talkdesk. Issues included but were not limited to technical difficulties and user confusion when initially learning the system and how it functions. You would click to answer a call, however, there would be no answer on the other line creating a situation where the agent would have to end the call without being able to help the caller.

When needing assistance with team meetings Talkdesk is very helpful. Although Talkdesk can be a little difficult to learn initially for new users, Talkdesk is very helpful when running a global or primarily remote business as it allows individuals to feel as though they are in the same office building even when they are not.