TalkDesk From a TD Mega User
November 12, 2021
TalkDesk From a TD Mega User
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use TalkDesk for our customer service department, for managing all of our inbound and outbound phone contact with our customers. It addresses our need for multiple phone lines; and for us to take a high volume of calls over the standard calling system. We are a customer service-based company, so this helps.
- Mangage agent status
- take a high volume of inbound calls
- call routing
- The software can be glitchy using the application vs the web browser.
- sometimes the software drops calls.
- the admin interface seems like the GUI could use an update.
- Faster handle times
- answer more calls
- easier to coach agents
We hired a call center to work a few of our seats answering calls. I was worried that the agents were ignoring calls and not answering them as soon as the calls were ringing. Talkdesk Support taught me how to test their network connection and discover that they issue was not them missing calls, they were connecting to a different media server, causing lag.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
Yes
Did implementation of Talkdesk go as expected?
Yes
Would you buy Talkdesk again?
Yes