The good, the bad, and the ugly
November 19, 2021
The good, the bad, and the ugly
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
Talkdesk helps us track stats for the agents as well as allows us to watch the queue to ensure all of our agents are assisting clients. It also allows us to pull reports to see where the agents are standing and what they can work on. When it comes to QA's, it allows us to pull calls from any day and grade those calls, whenever there is any kind of issue, we are able to coach the agents on the spot and resolve the issue before it becomes a problem.
- Easy to find stats. Allows us to see which agents are performing well and which agents may need a little assistance.
- Allows us to track how long agents are on the phones.
- Allows us to find calls that we can listen to.
- Easier way to find service level.
- Easier way to see what time agents logged into the phones
Im not sure exactly why the company chose it.
Do you think Talkdesk delivers good value for the price?
Not sure
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes