Give it a try, you wont regret it.
November 19, 2021
Give it a try, you wont regret it.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
It helps to monitor our agent's status during call emails and much more. I personally use TalkDesk to see how many calls they take, I can also see how long they take as well as what status they use the most. This is a product that I recommend to every company where your agents have to take calls and you want to monitor their efficiency. There are many more things that it can help you with, but if I keep on going I will never finish :) All I can tell you is that I have loved using TalkDesk since day one. You will not regret it.
- Minitor status of agents
- Check how many calls they take
- Change their status from available to away and many more status.
- Make outbound calls
- Inbound calls
- Whenever we listing to calls, it would be good if we could maybe fast forward the recordings
- Reduced average handle times
- Increased agent productivity
- Increase Csats
We usually don't talk to them directly since we just forward the info to our OMs, however whenever we have any kind of technical issue, it's resolved within minutes. Is not like we have to wait 1-3 business days like other things that we use here.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes