Talkdesk review
December 30, 2022
Talkdesk review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Talkdesk
We use Talkdesk software to provide support to our clients. All the incoming calls from customer or outgoing calls to customer are routed through the Talkdesk software only. We use this software daily to communicate within organization as well as outside of the organization. This software is very easy to use & robast.
- Calls to our external customer.
- Conferance calls with customer & within the team.
- Transfer of calls from one adgent to another.
- Accepting incoming calls from customer & create a record in phonebook.
- Even if the headphone is connected to laptop, it should ring the external speaker of PC so that we know about the incoming call.
- Sometimes hang the software.
- If software is not getting opned then we need to delete Talkdesk folder from %appdata% to restore it back.
- Quick call support to customers.
- All the customers on one platform. So increased response time to customers.
The software on my laptop was not getting opned. At that time I raised a ticket with the technical support. A quick response from technical support received to sort out this issue.
Do you think Talkdesk delivers good value for the price?
Yes
Are you happy with Talkdesk's feature set?
Yes
Did Talkdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Talkdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Talkdesk again?
Yes