Item: Text-Em-All
Rating: 10
Author: Claire Orellana

Use Cases and Deployment Scope

We service over 6500 Senior Citizens clients on a daily basis for their daily meal delivery. Texas has unpredictable weather, when implemented weather occurs we use Text-Em-All to communicate with our clients with instructions for our delivery service. During Hurricane Harvey I was able to work remotely while I was away in California relaying several messages using Text-Em-All to our clients. It was a valuable asset in our organization providing service to our clients.

Pros and Cons

It provides an platform for downloading contact information for messages to be related to.
It provides the easiness of recording live or prerecord messages to be sent out to our clients.
It provides the freedom of purchasing the needed credits for calls with forcing you to maintain a monthly balance

No need for improvement for my use, it has meet and exceeded my expectations.

Most Important Features

Easiness and user friendly
Remote access from any device
Report and progress of all calls conducted

Return on Investment

Time savings when reaching out to large groups of contacts
Decrease the amount of time spent organizing areas with regards of delivering to our clients.
It is also used as a communication method to communicate with our clients.

Text-Em-All Communications

It has proven to be an effective tool with communication with employees in an emergency situation. An effective means of relating information in a quick and reliable for to either notify messages or instructions for employees or clients. The best part you can either choose to call or text a message or even use both to communicate with individuals.

Key Insights

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

Likelihood to Recommend

We have had to make last minute announcements to our clients depending on the weather or last minute emergencies. I have been able to record and schedule the intended message in a last minute notice. This gives us an advantage in strategic planning in running our business to the most effect measure.

Emergency calls
Relating information
Employee contact

Innovative Uses

Reaching clients and employees on emergency situations

Future Planned Uses

Continue same use

Likelihood to Renew

Effective use will continue to use

when communication is key, Text-Em-All meets all challenges in any emergency situation

Overall Satisfaction with Text-Em-All