1. Home
  2. Emergency Notification Systems
  3. Text-Em-All Reviews
  4. User Review of Text-Em-All
Messages to customers
July 18, 2023

Messages to customers

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

The main problem we have is incorrect phone numbers. When we get back what Text-Em-All sent out it shows customers with bad phone numbers. This is an issue that Text-Em-All cannot control. One thing I have issues with is when we get the invoice. The quantity number does not make sense to me. I am guessing Text-Em-All are charging only for the accounts where a message went though.
  • calling account
  • explanation of credits on the invoice
  • calling customers
  • This does save the office time
I have never had to call for support. When we set up messages for our customers things seem to go well and no issues.
Text-Em-All allows the office staff to handle other issues. It saves time for us so we do not have to call customers. It also saves us a lot of customer complaints when a service issue goes out ahead of time.

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Text-Em-All go as expected?

I wasn't involved with the implementation phase

Would you buy Text-Em-All again?

Yes

We use Text-Em-All on holiday notices, and weather related issues. I do like the ease of setting up the call record for Text-Em-All to call customers.