A lot of bang, but too much buck...
July 18, 2023

A lot of bang, but too much buck...

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

The organization utilizes Text-Em-All to promote job openings for client orders with a quick fill rate requirement. Text-Em-All is also used to communicate about special recruiting events for potential new employees as well as communicating important date reminders etc for existing employees. Clients depend on us to provide qualified and experienced candidates to place on the job and to maintain high retention rates. Constant communication with candidates and new employees is critical for high customer service and client satisfaction.
  • Easy to mass text
  • Ease of managing inboxes
  • East of adding new users and differentiating
  • Great customer service
  • Pricing
  • integration into the activity log for employee profile activities
  • multi-user/inboxes for message management
  • Time saving for mass communication regarding events, etc.
  • ROI is still lower than that of competitors as we were able to accomplish the same goal at a cheaper rate but required to switch bc other company didn't integrate with AVionte when we changed systems.
Responsive to questions regarding setup and special needs and how to improve functionality. Customer service experience from our account manager has been excellent.
Text-Em-All as an extension of Avionte has been instrumental in mass texting to reach candidates quickly and fill jobs. This was particularly effective when trying to fill specific positions with specific criteria. Utilizing Text-Em-All afforded us the best response rate to date for one of our hiring events.
I would consider these equal in ability. I would also consider Text-Em-All to have better customer service. TextUs did have a better price point.

Do you think Text-Em-All delivers good value for the price?

No

Are you happy with Text-Em-All's feature set?

No

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

Text-Em-All is well-suited for staffing agencies using Avionte. The integration was seamless. Text-Em-All is less suited for staffing agencies without direct integration and for those with limited budgets as it is more expensive than other options. It can't be used to communicate graphics, which is also a hindrance to what you may want to do.