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Streamlined communications with customer by text and recorded voice message
July 13, 2023

Streamlined communications with customer by text and recorded voice message

Greg Fisher | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Text-Em-All

I use Text-Em-All to send notifications to customers when their orders are ready to be picked up at the store. I send texts or recorded voice messages, depending on the customer's communication preference.
  • Easy to upload a list of contacts
  • Easy to create ad hoc messages
  • Tracks the completion rate of each communication
  • Ability to integrate through API with my App platform
  • Switching between different local number to call/text from. I have clients in different provinces and calls/texts from local numbers are more likely to be viewed/picked up.
  • Ability to send text messages
  • Ability to send recorded voice messages
  • Ability to integrate with Glide via API
  • Reduced labor costs for communicating with customers
  • People generally don't want calls any more, so send text notifications is widely accepted now
I haven't need support since launching, but in the beginning they were helpful in getting my API set up. They answered my questions and help move me along through the testing phase and into production.
We use Text-Em-All to communicate to customers for large seasonal programs, 3 times per year and also everyday for made to order engraving items. It lets staff notify customers their orders are ready in a much more efficient way that previously used. Saving time and money and improving customer satisifaction.
I've also used Text Magic. The differentiation for me with Text-Em-All was that I can text and send recorded voice messages. And the API was a game changer. For just basic texting, Text Magic was fine, but they didn't have these other services.

Do you think Text-Em-All delivers good value for the price?

Yes

Are you happy with Text-Em-All's feature set?

Yes

Did Text-Em-All live up to sales and marketing promises?

Yes

Did implementation of Text-Em-All go as expected?

Yes

Would you buy Text-Em-All again?

Yes

Text-Em-All is well suited for saving time to communicate with groups of people. For our seasonal programs our staff used to spend hours calling people to let them know their pre-booked orders were ready for pick up. Now, we've automated the process and staff are free to serve customers and perform other tasks rather than spending hours on the phone.