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Could be better, does some of the jobs, but gets frustrating for API calls. Documentation is also too generic and they need recipes.
Updated December 21, 2023

Could be better, does some of the jobs, but gets frustrating for API calls. Documentation is also too generic and they need recipes.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TIBCO Cloud Integration (including BusinessWorks and Scribe)

Replicating data from cloud crm to internal database
  • data replication
  • data sync
  • API calls
  • JSON Normalization
  • Operational agility
  • innovation and possibilities for reporting
No, but I feel the data synchronization opens alot of possibilities. If the integration options were a bit more robust, Tibco would have a much larger impact.
IT's ok, I think the UI is a bit unfriendly and the connections can take frustratingly long times to test and create. Sometimes it gets the job done, but alot of times you spend alot of time to do something, only to finally find out you can't do it. Various frustrating limitations that aren't clearly documented
I'd feel like it's not as user friendly as some other paid options and it could definitely improve. I also think that if they focused on improving the replication/synchonization function to create the niche market, it would be very beneficial.

Do you think TIBCO Integration (including BusinessWorks and Flogo) delivers good value for the price?

Not sure

Are you happy with TIBCO Integration (including BusinessWorks and Flogo)'s feature set?

No

Did TIBCO Integration (including BusinessWorks and Flogo) live up to sales and marketing promises?

Yes

Did implementation of TIBCO Integration (including BusinessWorks and Flogo) go as expected?

No

Would you buy TIBCO Integration (including BusinessWorks and Flogo) again?

Yes

I would recommend if you need a simple replication/sync from cloud data systems to local data storage. You should make sure that the connectors are supported, as the documentation is a bit generic. You also have to ensure that the settings are defined when making connections, as it's easily missed and not turnkey. In my opinion, feels like the UI is a bit unfriendly

TIBCO Integration (including BusinessWorks and Flogo) Feature Ratings

Cloud Data Integration
6.0
Pre-built connectors
4
Support for real-time and batch integration
7
Monitoring console
7

TIBCO Technology

  • TIBCO Cloud Integration
Used to replicate data from CRM to SQL Server
This is an older solution to replicate the data, and so far it works fine. We need the data replicated because we feel the CRM reports aren't robust enough and cannot generate calculations well
We deployed an agent On prem...relatively easy to deploy
For this particular use case. It was this one product I was interested in. There is a big impact for business for a relatively simple solution.
It's not realtime as the agent has to update in batches. the agent takes a good 30 secs to update and I think it's sufficient but I have seen some sync errors.
  • MS SQL Server
It was pretty easy
Compatibility. I did fine tibco's tech stack a bit lacking in terms of connectors and writeback

TIBCO Cloud Capabilities

They didn't invest in their replication service so I didn't see any impact. They only invested in the ETL portion, and honestly that was a bit flawed
Deployment was smooth and easy
Migration was well done. No negative impact, and it was well commended. Support was pretty good and responsive too
No, they have not. Particularly if I wanted to use any API calls. I found the documentation and support of it lacking, and the interface is a frustrating experience as it is not super responsive. I abandoned my attempts to use it and went with something else
  • None
They reviewed the logs I gave them, took over as temp admins, and resolved my issue fairly quickly. The point is that the log reviews are quick and easy to share/review. Would be great if it were a bit more automated so I wouldn't have to send logs through the case and the agents could just see
I think I wrote that I wanted more robust documentation...it was a bit lacking to be honest.
  • None

Requirement & Considerations

Ease of use, and sync with dunamics CRM. Tibco has a competitive advantage with this connector, but I don't think it utilizes the connector or invests in it very well
Kingswaysoft, ease of use made it a better purchase
No, not at the moment until i see improvements in the API calls

Evaluating TIBCO Cloud Integration and Competitors

  • Cloud Solutions
  • Ease of Use
Needed something up and running to respond to deadlines
Id be evaluating the same set of criteria

Infrastructure Environment

I don't use these tools

Learnings and Advice

Sync data with MS SqL to use SSRS
manage user expectations to not expect realtime sync
I haven't used it, it's a clunky interface with slow response times
Just manage user expectations on sync times
I wouldn't change the criteria

Using TIBCO Cloud Integration core features

Using TIBCO Cloud Integration (including BusinessWorks and Scribe)

TIBCO Cloud Integration Implementation

No, I use it as a backend solution. No visilbility to regular users
  • Implemented in-house
Change management was minimal - I was the only admin...and it's easy to use
  • None, was easy to imple ment

TIBCO Cloud Integration Training

Configuring TIBCO Cloud Integration

too limited, but more or less to clunky
No, not really
No - we have not done any customization to the interface
No - we have not done any custom code
Not at the moment

TIBCO Cloud Integration Support

ProsCons
Quick Resolution
Good followup
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Escalation required
Money, not value to us
Fairly fast resolution of issues. some folks are knowledgeable

Using TIBCO Cloud Integration

ProsCons
Relatively simple
Easy to use
Technical support not required
Quick to learn
Familiar
Do not like to use
Not well integrated
Inconsistent
Cumbersome
  • data replication
  • API Calls
  • ETL in FLogo
  • Connector testing connections
  • Iteriation in the ETL
  • Upserts in ETL
ITs a clunky interface, but the replication works fine

TIBCO Cloud Integration Reliability

haven't seend outages at all
The ETL is clunky. and confusing. Flogo I think is what's it called

Integrating TIBCO Cloud Integration

Replication easy to use
  • Dynamics cRM
  • Salesforce
  • ETL tools
Try the ETL and flogo app, but after 1 day if you can't get what you want...use something else

Relationship with TIBCO Software Inc.

Upgrading TIBCO Cloud Integration