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Easy to use for every one
June 12, 2023

Easy to use for every one

Els Spijker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

TOPdesk is the system where we put in service messages for other departments
10 - Facility management in a hospital
  • It’s easy to use for every one
  • The information is up to date, you see the status of your question
  • The messages from the whole department is visble
  • Increased efficiency because we put it in the system and question can be ask , without seeing or calling each other.
It’s a very good product, easy to use.
They take time for our questions
The service and usability is very good.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

We make a request, can chance it later and the other department can ask question, this way we don’t need to speak but you can register it in your own time.

TOPdesk Feature Ratings

Incident and problem management
9.2
Organize and prioritize service tickets
8
Expert directory
9
Service restoration
10
Self-service tools
9
ITSM collaboration and documentation
10
ITSM asset management ()
Not Rated
Change management
10.0
Service-level management
10