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TOPdesk Review
April 10, 2024

TOPdesk Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

TOPdesk is used as system to manage all support tickets and changes. The main issue how to manage all changes in the right way
  • Overview of the team tickets
  • Overview of the personal tickets
  • Creating items with information for helpdesk
  • Overview of non standard changes
  • Planning of non standard changes
  • It could work more efficiently
  • Steps of all Non standard changes are not all necessary
  • It would be great if we can make a connection with DevOps
Never used support desk of TOPdesk
It’s quite hard to renew TOPdesk myself.

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

TOPdesk is easy to use, but quite hard to make it your own settings

TOPdesk Feature Ratings

Incident and problem management
5.3
Organize and prioritize service tickets
4
Expert directory
4
Service restoration
6
Self-service tools
5
Subscription-based notifications
7
ITSM collaboration and documentation
6
ITSM reports and dashboards
5
ITSM asset management
5.5
Configuration mangement
6
Asset management dashboard
5
Policy and contract enforcement
Not Rated
Change management
5.3
Change requests repository
4
Change calendar
7
Service-level management
5

Using TOPdesk

400 - IT service management