Good tool
Updated April 09, 2024
Good tool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
It is used as an information source for known issues (knowledge items) both for employees as for IT personnel. Tracking tickets for incidents and requests. Selfserviceportal for acces to knowledge base and fill in service requests. Asset management for tracking all components in our IT landscape.
- Automated or fast handeling of known issues
- Importing mail into tickets
- Asset management
- Reliability in service, regularly experienced slowing performance up to unworkable levels.
- Fast handeling of tickets
- Reduced need for extensive knowledge of all existing services
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
No
Would you buy TOPdesk again?
Yes
TOPdesk Feature Ratings
Using TOPdesk
4 - Customer service
Programming
Functional application management
Programming
Functional application management
- service
- Incidents
- Changes
10 - All form the entire hospital.