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Usefull application for supportive teams
August 21, 2023

Usefull application for supportive teams

Edwin Wismans | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

We use TOPdesk for our Supportive departements. Business problems are mostly the willingness of our employers.
About 100 use the backend, IT, HR, facilities. the others use the SSP
  • Action sequences
  • Charge management
  • Mailimport
  • Quick Support
  • Knowledge management
  • Examples of action sequences
  • Scrum
  • Increased effeciency
  • Automated processes
I don’t use it a lot, but when i do the response is very quick and on point
I wouldn’t renew the total, but we develop new things in our TOPdesk

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

In my experience, TOPdesk is very suited to work together with different departments as well as sharing knowledge and guides

TOPdesk Feature Ratings

Incident and problem management
7.7
Organize and prioritize service tickets
8
Expert directory
8
Service restoration
7
Self-service tools
7
Subscription-based notifications
9
ITSM collaboration and documentation
7
ITSM reports and dashboards
8
ITSM asset management
8.0
Configuration mangement
Not Rated
Asset management dashboard
8
Policy and contract enforcement
Not Rated
Change management
8.0
Change requests repository
8
Change calendar
Not Rated
Service-level management
Not Rated