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TOPdesk
August 21, 2023

TOPdesk

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

TOPdesk is used to manage internal services and host reservations
100 - IT Servicemanagement, Facilities, Maintenance
  • INcident management; quick resolving issues
  • Implement client wishes by action sequences
  • Self Service Portal: shift left
  • action sequences
  • update knowledge items My Topdesk
  • scripting
  • shift left
  • increased efficiency
  • Asset Management/ Stock
  • Automation
I use the product and I have for now no intention to make a change

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

In my opinion, It has a great look and feel.
However, I think reporting is sold, it does not always suits the clients.
I think Odata/PowerBI is an excellent alternative, however not every client has the knowledge of how to use it.
Sometimes TOPdesk is implemented/used by clients on such a way, that updates can not be implemented ("purple crocodile")

TOPdesk Feature Ratings

Incident and problem management
6.9
Organize and prioritize service tickets
8
Expert directory
7
Service restoration
7
Self-service tools
7
Subscription-based notifications
6
ITSM collaboration and documentation
8
ITSM reports and dashboards
5
ITSM asset management
6.3
Configuration mangement
7
Asset management dashboard
6
Policy and contract enforcement
6
Change management
5.5
Change requests repository
7
Change calendar
Not Rated
Service-level management
4