Item: TOPdesk
Rating: 8
Author: Angela Van Tuijl

Use Cases and Deployment Scope

We use it for al our incidents and charges. We are changing it at the moment with OGD. the business problems are incidents with autorization and when they miss programs or when they have problems with every kind of software they also use TOPdesk to reach us as application manager

Pros and Cons

E-Mail to the user
Reminder when the manager doesn’t react on there email
ADD a link between TOPdesk and RAM-IT our network partner

Make it easier to make new changes users can choose

Return on Investment

Change management
Manager has to accept a change

Alternatives Considered

4me.com

TOPdesk is more simple than 4me and easier to use for emlpoyees

Support Rating

Very good and fast answers

Likelihood to Renew

We are already working on the renewing of TOPdesk with OGD. We changed the incidents first and are now working on the changes

Key Insights

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Other Software Used

Raet Youforce

Likelihood to Recommend

TOPdesk is clear for all users so everyone can use it also when you don’t know anything about computers etc. Its clear where you can find anything in the system. Sometimes you want more informatie from the employee but you cant make an incident to long. Overall its a good system to work with

TOPdesk Review

Overall Satisfaction with TOPdesk