Totango--making life easy
March 23, 2020
Totango--making life easy
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is being used across the organization for all the CSMs involved. It helps us manage our communication with the customers and get a scalable overview of who is using our platform and how.
- Segmentation is very detailed
- Viewing all customers with ease
- Campaign function is simple and effective
- Health score doesn't add a lot
- Getting to contact details of a person is a hassle
- It's expensive if you have a lot of users.
- It has made it easier to get in touch with customers in time.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
Yes