Does The Job But Does Not Come Recommended
November 20, 2020
Does The Job But Does Not Come Recommended
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is used at my company by the customer success team. The goal of its use is to both track and manage contacts, as well as gauge customer health. Mass communications are also managed through the tool.
- Displays information around renewal date and contract type reasonably well
- The ability to create segments is very helpful at times
- Being able to see module utilization by user is helpful
- The platform feels clunky and slow most of the time
- Very poor touchpoint management. The timeline is messy and tasks/touchpoints don't display well together
- Frequent issues with bugs that require tickets to address and fix
- Tracking where contract limits have been exceeded is successful at times
- Overall I feel like the tool slows my workflow down
Salesforce is superior in every way.
Do you think Totango delivers good value for the price?
No
Are you happy with Totango's feature set?
No
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
No