Small Start-up Optimized with Totango.
March 11, 2021

Small Start-up Optimized with Totango.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We use [Totango] to keep track of our company partners. Weekly tasks, where they are in the process, meetings that happened in the past.
  • Task break downs.
  • Keeping up via touch points.
  • Creating series of tasks into success plays.
  • Loads slowly.
  • Group tasks by customers without having to click into their profiles.
  • Being able to add attendees to a meeting via a touchpoint. You cannot do this unless the person is added as a contact under that account.
  • Better internal management of customers.
I don't remember what else we considered but Totango was the best for our needs. Most other software was geared towards sales, which didn't match our B2G needs.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Totango is great for our needs, keeping track of customer decisions across the whole team.

Totango Feature Ratings

Product usage
Not Rated
Help desk / support tickets
Not Rated
NPS surveys
Not Rated
Customer profiles
8
Automated workflow
5
Internal collaboration
5
Customer health scoring
4
Customer segmentation
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
API
1
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated