Totango can help businesses to improve efficiency, drive customer satisfaction, and ultimately grow their business.
May 08, 2023
Totango can help businesses to improve efficiency, drive customer satisfaction, and ultimately grow their business.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
One of the key benefits of Totango is its ability to improve efficiency. By providing us with a centralized platform to manage all aspects of customer success, Totango helps us streamline processes and automate repetitive tasks. We love data-driven insights. Totango provides us with a wealth of information on customers, including their behavior, engagement, and satisfaction levels. We use this information to improve customer success strategies, allowing us to better understand customers and deliver more personalized experiences. Totango empowers us to identify and address potential issues before they become problems, proactively engage with customers, and ultimately drive customer satisfaction and loyalty. It's proven to be a game changer, and we have watched as retention and growth rates have increased.
- Automate engagement using campaigns.
- Generate tasks based on activity, date, or other criteria.
- Carefully track NPS and customer satisfaction.
- Editing templates can be slow and confusing.
- Building items across teams can be a challenge.
- Reports and segments seem to be the same thing and it's a challenge telling people to build a segment when they are looking to build a report.
- Allowed us to automate onboarding activities and the rest of the customer lifecycle.
- Collaboration across teams and regions is now far easier.
- Provides us with a 365 view of the customer at all stages.
Price was the key.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes