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Cision Communications Cloud for the Win
November 08, 2018

Cision Communications Cloud for the Win

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

TrendKite

Overall Satisfaction with Cision Communications Cloud

Cision Communications Cloud (TrendKite)* is being used across the whole organization for tracking and reporting news coverage regarding our clients.

*This review was written before Cision acquired TrendKite. TrendKite is now part of Cision Communications Cloud.
  • Easy to use graphs and charts
  • Clean coverage reports
  • Unlimited search terms
  • If you delete one clip from the dashboard it should be deleted across all dashboard for that client
  • When asking customer service having them complete the tasks in a timely manner
  • after 30 days customer service disappears and I have had several account managers
Cision Communication Cloud seems to be the most intuitive out of all the systems. It is easy to use.
Cision Communications Cloud (TrendKite)* really shines in the reports they create for clients. They provide easy-to-create editable reports that can be customized to the client's desire.

Transition from TrendKite to Cision Communications Cloud

When we first signed up, Cision (TrendKite)* customer service was super responsive and checked in on a regular basis. Now 6 months in, customer service is less responsive and I have had a few different account reps.