Item: TriNet
Rating: 10
Author: Sonia Lankford

Support Rating

Any time I have called in with a question or an issue I have always received assistance from TriNet. They are always friendly and helpful. They have been able to pull up reports or guide me where to find the report on my end. Always friendly and helpful.

Usability

They are keeping up with the current software. Keeping it as easy to use. I am still learning where things are, but they always answer my questions when I call for help.

Use Cases and Deployment Scope

We use TriNet for all of our associates information on new hires and terminations and also payroll. They keep all reports on the associates and issue payroll and W-2's at the end of the year. TriNet is always there to help with HR questions and they also keep us updated on all our OSHA posters.

Pros and Cons

They are always there to answer questions.
If our rep. is not available there is someone that will answer our questions in their absence.
Our employees have full access to talk to someone to help them.

I can say that I did like entering "Special payroll" before the new system was updated. That has been taken away now.

Return on Investment

The ease of not having to maintain employee compliance in the store.

Alternatives Considered

Only used Trinet

Likelihood to Recommend

TriNet is well suited for a company that doesn't want to maintain information on their associates to be in compliance, and do not want to be responsible for W-4's at the end of the year.

TriNet review

Overall Satisfaction with TriNet