Item: TriNet
Rating: 10
Author: Wendy Collins

Support Rating

I have yet to have a problem or issue that wasn't resolved in a timely and efficient manner. In addition I've had some issues which required an individual to exceed my exceptions. During this years extremely violent hurricane season, I found myself without power unable to submit payroll. My customer service representative was located in FL experiencing the same weather related issues, however she was able to submit payroll on my behalf and on time! She is absolutely awesome.

Usability

Overall, TriNet usability is adequate to perform system process.

Use Cases and Deployment Scope

TriNet provides an excellent business solution for our start-up company. It is a cost effective solution which provides our growing company with HR, payroll services, benefit administration and expense processing. In addition I use the Recruiting module to facilitate our staffing needs. It is truly a "one-stop" shop for all core people processes.

Pros and Cons

The TriNet system implementation process steps were detailed and easy to follow. I received great customer service from the implementation team lead, who was knowledgeable and available when needed.
Post implementation, I received several follow-up status checks to ensure all processes were a "go" as well as address any questions or issues I may have had.
Ongoing technical and knowledge support is critical to user satisfaction with any system. I have been highly satisfied with the response time and assistance I've received from TriNet customer service.

The look and feel of the system site is a bit dated, however a new "beta" version is currently being tested which should be quite an improvement.
As admin using TriNet Expense, it would be great to have the ability to print aggregate company reports or export to Excel. Also, the ability to better manage the submitted reports once completed/submitted to payroll (ex. archive, save to folders, etc.)

Return on Investment

As a start-up, partnering with TriNet has reduced the time spent on administrative tasks.
HR Compliance is critical and ever changing. TriNet takes the worry out of risk management.

Alternatives Considered

Paychex Flex

TriNet's solution worked for less than 10 employees, where others would not.

Likelihood to Recommend

TriNet is a perfect solution for a small organization which doesn't have the "bandwidth" to administer all things related to Human Resource policies, practices and processes. The wonderful opportunity to use TriNet as a PEO solution provides access to benefits which would be cost prohibited if not being able to take advantage of group discounts.

TriNet - Great for Start-ups!

Overall Satisfaction with TriNet