Item: TriNet
Rating: 1
Author: Verified User

Support Rating

On the rare occasions when I would reach out to my representative on the phone, I would very rarely reach her. She would normally respond to my voice mail message within a few hours, but at times I found this lack of availability to be frustrating. On basic matters, customer service is acceptable.

Usability

While the portal's structure is not terribly intuitive, once you reach a certain level of familiarity, most functions can be executed without tremendous difficulty. The layout and design are acceptable, while certain functions execute only sporadically. While it is not the worst site I have to use in my day-to-day function, it is certainly not the best.

Use Cases and Deployment Scope

It is our outsourced HR department for the entire company. The only problem it addresses is the need for an internal HR department.

Pros and Cons

Process payroll. Straightforward mechanical process with no need for insight or interpretation of data.
Process expense reimbursement. Straightforward mechanical process with no need for insight or interpretation of data.
Process annual health benefit elections. Straightforward mechanical process with no need for insight or interpretation of data.

Attention to detail. I have had frequent problems with my account representative regarding basic attention to detail.
Lack of responsiveness. I have had consistent difficulty reaching my representative on the phone.
Logical thinking. I have found that where a logical path needs to be followed from a basic fact pattern, my representative is unable to reach the correct conclusion.

Return on Investment

None. Basic functionality is accomplished.
Reduce time on administrative tasks.
Eliminate need for HR personnel.

Likelihood to Recommend

I am currently seeking a firm to replace TriNet, as my frustration has reached a high point. After repeated errors in processing transactions that should have been handled differently, I have lost confidence in TriNet's ability to serve its basic function. While simple mechanical processes are handled efficiently, more complex tasks rarely are.

TriNet Review

Overall Satisfaction with TriNet