TriNet Review
June 18, 2018

TriNet Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

On the rare occasions when I would reach out to my representative on the phone, I would very rarely reach her. She would normally respond to my voice mail message within a few hours, but at times I found this lack of availability to be frustrating. On basic matters, customer service is acceptable.
While the portal's structure is not terribly intuitive, once you reach a certain level of familiarity, most functions can be executed without tremendous difficulty. The layout and design are acceptable, while certain functions execute only sporadically. While it is not the worst site I have to use in my day-to-day function, it is certainly not the best.
It is our outsourced HR department for the entire company. The only problem it addresses is the need for an internal HR department.

Pros

  • Process payroll. Straightforward mechanical process with no need for insight or interpretation of data.
  • Process expense reimbursement. Straightforward mechanical process with no need for insight or interpretation of data.
  • Process annual health benefit elections. Straightforward mechanical process with no need for insight or interpretation of data.

Cons

  • Attention to detail. I have had frequent problems with my account representative regarding basic attention to detail.
  • Lack of responsiveness. I have had consistent difficulty reaching my representative on the phone.
  • Logical thinking. I have found that where a logical path needs to be followed from a basic fact pattern, my representative is unable to reach the correct conclusion.
  • None. Basic functionality is accomplished.
  • Reduce time on administrative tasks.
  • Eliminate need for HR personnel.
I am currently seeking a firm to replace TriNet, as my frustration has reached a high point. After repeated errors in processing transactions that should have been handled differently, I have lost confidence in TriNet's ability to serve its basic function. While simple mechanical processes are handled efficiently, more complex tasks rarely are.

TriNet Feature Ratings

Workflow for transfers, promotions, pay raises, etc.
8
Pay calculation
8
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
7
Reimbursement management
7
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
6
Update personal information
7
Pre-built reports
3

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