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Great product but comes at a cost...
March 01, 2019

Great product but comes at a cost...

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We utilize TriNet as our PEO. It is used firm-wide. I mainly use their services for financial reporting purposes, but also on a personal level for my paychecks.
  • The app is very user-friendly.
  • The normal payroll process can be self-administrated and is relatively straightforward to process.
  • The standard reporting is good, the custom reporting could use some improvement.
  • The client service has not been very strong. Our dedicated rep seems unorganized, and often the turnaround time for requests is slow. As a facilitator, they do not add a ton of value.
The technology platform is solid. The customer service really will depend on who the assigned dedicated representative is, and some are better than others.
I think the ease of execution for most tasks is part of the company's strengths and speaks to the strength of their platform.
  • The main benefit of switching has been the medical benefit offering.
  • Negatively, it has come at a cost, which is significant on a per employee headcount basis.
Best benefit offerings, and a very strong tech platform.
I believe it is a good solution for small businesses where there is little to no HR department.
I think medium size firms with an HR staff can find more cost-effective solutions.

TriNet Feature Ratings

8.0
Employee demographic data
Not Rated
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.5
Pay calculation
9
Benefit plan administration
10
Direct deposit files
9
Salary revision and increment management
10
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated