Item: TriNet
Rating: 8
Author: Chrissy Rothschild Roberts

Use Cases and Deployment Scope

TriNet is used as the payroll/HRIS system at the company I am consulting for. The main issue is that it doesn't have the capability to onboard international employees, so SuitePeople must be used alongside as the "voice of truth" for company-wide demographics

Pros and Cons

The platform is easy to use -- employees rarely have questions about where to find personal documents. It limits the time HR has to train or retrain employees.
Customer service -- fairly easy to get responses when we have a question or concern about an issue.
Advise on legal issues -- limits the time we need to bring our employment lawyers in for LOA and FMLA cases. Nice to have another opinion if we do.

The capability to pull international employees in.
A chat window on trinet.com to get help during the day for quick questions.

Support Rating

The FAQs and training are great. I think it can be rather slow sometimes. Clicking between pages is tedious.

Usability

I think that employees should be able to upload and start onboarding before their day of hire -- it makes no sense to have people figuring out passwords (if they have used Trinet at another company) during Orientation. I would like to be able to have a new hire finish this before their start day.

Return on Investment

The ability to deal with LOA/Short and Long term disability.
TriNet helps with benefits questions -- we don't have to deal with specific questions around medical plans
Allows employees a lot of flexibility to make changes

Alternatives Considered

ADP Health Compliance, Zenefits and Deloitte Consulting

I didn't select TriNet, but it allows for HR to push specific benefits questions to TriNet

Likelihood to Recommend

For small to medium-size companies in the US, it is perfect. For companies with large international presence, it may be cumbersome to use two systems.

TriNet is almost perfect

Overall Satisfaction with TriNet