Quality with room to improve

Adria was the first rep that I worked with and she was fantastic. She set the bar high and then I was matched with another rep that seemed lazy and would do the bare minimum and would give me responses that led to me having to do more research afterward. Now, I have a rep in the same time zone as me, but she seems to be less accessible than either of the two reps I worked with up to this point. Even if it's going to take longer to address a question I have, I appreciate open communication and not to feel like I've been forgotten about.

Everything on the admin side is great and easy to use, except I-9 verifications. The benefits selection side for individuals is very difficult to use and needs serious improvement. I would recommend looking at how ADP and other providers make their site user-friendly for end-users.

TriNet is a big help to us when it comes to payroll, PTO tracking, and HR support. TriNet could definitely improve when it comes to benefits management. The site for choosing your plan options if you have an eligible life status change is not easy to use and I cannot confidently select the best benefits options with the lack of functionality and information provided on the benefits site.