Progressive
August 25, 2020
Progressive
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
TriNet is used for our PEO (Payroll Provider) providing payroll services, including paying employees, allocating and paying payroll taxes, providing benefits.providing payroll data access to employees, etc. They have helped to resolve issues such as timeliness in funding, 941 tax forms, assistance with employee and payroll related questions.
- TriNet's Customer Service is exemplary and they address issues with urgency.
- TriNet's Human Resource Partnership is also superb. They don't consider any matter too small to assist and address immediately.
- TriNet offer alternatives when issues are addressed and are proactive in most cases.
- TriNet's Sales Department created an area of concern that we are still dealing with in reference to timing in funding. We were advised that the funding would be handled one way and it is handled differently. It is important that the sales team provide truthful and reliable information upfront with customers regarding how processes are handled, as the results can greatly/gravely affect the organization.
- We have had occasions where we were required to provide a 941 for our organization, however we have to deal with a work around as TriNet combines the 941 with other organizations.
- More customization regarding start date for Benefits will greatly enhance the payroll experience.
- Provided a customized Paycheck Protection Plan File that allowed companies/organizations to pull seamlessly. This was very helpful.