Avoid - Mediocre Service - Doesn't Honor Fee Agreements

I cannot overstate how much I regret engaging TriNet. As a solo practitioner/S-corp, I used them for payroll and for healthcare benefits. Initially, they charged abt $70/person/payroll, in line with industry standards. Their reporting formats are mediocre, but it was fine for the price. Without proper notice, TriNet increased fees for all companies under 5 people by assessing a minimum $750 fee - the rate for 5-person companies. Rather than being above-board and advising small companies that they no longer wished to service them, there was no outreach to companies or warning, only an email discussing a payroll rate increase to just under $75/person with a small notice elsewhere of a new minimum rate, which you'd have to know to look for. They violated the trust placed in them as a fiduciary with direct access to corporate bank accounts and dipped into company's accounts to pay themselves more for no material change in services. Any company under 25 people should avoid TriNet. Should TriNet decide such companies are insufficiently profitable, at any time they might make large unauthorized withdrawals to scale up their fees without notice. Time for AG action.

Not relevant. They sent out a number of notices that don't apply to my business. They did provide a $100 one time refund. They then implemented a $600 fee for no reason, so that was a wash.