Highly Recommended
Dustin Davis | TrustRadius Reviewer
October 07, 2019

Highly Recommended

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TrustRadius for Vendors

We were always looking for new, top of the line products to assist in better marketing practices. We knew that we could count on TrustRadius to provide us with accurate and trustworthy information before making any big purchases on new software. TrustRadius gave the marketing team peace of mind before pursuing new technology.
  • Gain insight into customers experience
  • Offer help for those who needed it
  • Prepare future offerings around common themes appearing in reviews
  • In-depth reporting for vendors, more insight into when & how our page is being utilized by customers.
  • We focused on improving our overall rating which intern was able to create our TrustRadius account from a place for reviews into a sales tool.
  • By having a high rating on TrustRadius we were proud to push our profile across email, social, and internally to "show off" the great work that our product was doing.
We have worked with other review sites such as G2 Crowd & Gartner. TrustRadius by far has a more intuitive platform, and provides us with more insight that similar competitors.
By focusing on our customers, reaching out to those who weren't being answered, and by simply offering help we were able to significantly increase our overall rating. In-turn this increased sales and created a better sales point for potential customers. Without the insight that TrustRadius provides, we would not have been able to utilize something so powerful as our own customers, our #1 marketing tool.
TrustRadius has provided us top of the line content that we can utilize throughout marketing, and content that we feel comfortable directing potential customers too. It is icing on top of the cake for potential customers to have page after page of detailed reviews from real customers before signing onto our product.
We would hear often from the sales team that they were able to secure another sale because of a great review that was seen on TrustRadius. People want to hear what real users are saying, they want more than our word that we are offering a great product.