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Excellent Support Staff (Kelsey T)
October 31, 2017

Excellent Support Staff (Kelsey T)

Tiana Arruda Newns | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with TSheets

I just signed up with Tsheets as a Tsheet Pro. I have clients that have just opened accounts that I will be administrating for them. I have reviewed the product and really like it. I am working on implementing it into my firm. It will be used to track employee time for payroll as well as to track billable hours to clients.
  • Very simple to use: It is easy to train employees on the system and is very flexible.
  • Cloud based: Your employees and administrator do not have to be in the office to use the software. It has mobile access as well as cloud access. You can use it from anywhere you can access internet.
  • Excellent support team: I am a new user and still learning many of the features. The support team, both on the telephone and online chat (Kelsey T) are very good, quick and supportive.
  • Links with QBO & Knowify: This is great because all the cloud software programs are syncing with eachother automatically. No more waiting for paper time sheets from employees and no more duplicate data entry. Once time sheets are approved, it's an easy sync to the appropriate other apps that are used for payroll and/or project reporting.
  • USD Pricing: I am in Canada and would like to have CAD pricing. It will make it easier to set up competitive value add pricing to my clients if I am not worrying about exchange rate fluctuations.
  • Time clock at top of screen: I can't figure out how to get it to show the correct time. Like I said, still learning.
  • Invoicing: I would like to see a copy of the invoice from the billing department at time of issue (28th of the month) instead of the time that it is charged to my credit card (3rd of the month). It will make it easier for billing clients.
  • I can't evaluate that yet as we haven't used it long enough yet.
  • Our goal is to have a reduction in costs at the administrative level of time sheet tracking and payroll processing.
Tsheets is very simple for the employees to use and it works perfectly with our other cloud based apps.
Tsheets is excellent for organizations that are cloud based and have offsite employees. It integrates with QBO and other accounting app software. It would be good for any size organization. If you are a freelancer, Tsheets would be great for tracking the billable hours to clients. If the organization has a large number of employees, Tsheets would keep the time sheets well organized and prevent data entry errors.

Tsheets may not work well for organizations that are still using desktop versions of accounting software. It would still do well tracking employee time, but may get somewhat tedious at payroll time.