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Satisfied with Programmatic Messaging
October 02, 2023

Satisfied with Programmatic Messaging

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable SMS

Overall Satisfaction with Twilio

Passengers onboard aircraft with our hardware installed are able to send SMS messages to people on the ground. We use Twilio to facilitate private conversations between the aircraft passengers and their contacts. Twilio allows us to provide this functionality such that the people on the ground do not need to install any additional apps; they simply use their normal text messaging app to read and reply to messages from the user flying on the aircraft.
  • Sending SMS messages
  • Receiving SMS messages
  • Uptime
  • Easier regulatory registration (not necessarily Twilio's fault that this is hard)
  • Our business would not exist without programmatic SMS
We use the SMS and WhatsApp channels. We do not have any plans to expand into any further messaging categories.
The additional of the WhatsApp messaging channel allow us to expand into a new business category. Specifically, the WhatsApp messaging channel grants our product to have stronger international support in countries that do not use SMS messaging as commonly as people in United States do. Beyond this, our use case is fairly simple.
I can only recall one instance in the past 7 years in which we had issues with the response rate or the up time of Twilio's programmatic messaging system.

Do you think Twilio delivers good value for the price?

Yes

Are you happy with Twilio's feature set?

Yes

Did Twilio live up to sales and marketing promises?

Yes

Did implementation of Twilio go as expected?

Yes

Would you buy Twilio again?

Yes

I have used Twilio successfully for sending individualized SMS messages and mass notification messages to a large list of phone numbers. We do not make any use of the additional marketing-type capability that I have noticed exists on Twilio's services, so I am unable to comment on how successful they are, but there appears to be a large variety of available features.