SMS Services that pay for themselves
March 06, 2018
SMS Services that pay for themselves
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Programmable SMS
Overall Satisfaction with Twilio
We use Twilio in a host of applications that are developed by my company. First, we have it integrated into our CRM platform, enabling our customers to correspond with their leads via SMS messages. We also use it for verifying password change requests. Also, we use it in a variety of insurance industry related portal applications to send alerts to the insureds when a new business policy is written, or when a new document or bill is available.
- Twilio obviously does a great job at sending SMS Messages. The delivery is quick and never fails. The coding for sending them is relatively simple
- They provide you with a lot of options in terms of selecting your own phone number to use from their pool of local numbers.
- Their customer service is prompt and responsive and makes every effort to help you even with technical problems.
- Their documentation could be greatly improved. It can be hard to figure out what you are looking for if you don't already know where an how to look for it. When new features are added, also their communication of those features is sometimes non-existent.
- Their API is easy to use, once you understand it. But in getting to that point, it can be hard to understand. For example, I doubt that the average person will understand that there is in fact a messaging queue and that something can be removed from the queue before it sends (if you are quick and lucky) and more importantly, why would the average person want to??
- Twilio has been a selling point for my CRM software, and by using it as an alerting method I have avoided more than one embarrassing technical failure. Its hard to put that into dollars and cents. But if you figure how much it would cost to spend 3 hours fixing a problem at your hourly rate, whatever that may be, and compare it to the $10 or less every month you are spending on Twilio, its easy to see how this more than pays for itself.