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Pros reaching Ultimate Goals!!
Updated March 18, 2016

Pros reaching Ultimate Goals!!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Version 12.0.1.15083

Modules Used

  • Payroll / HR / Time Management / Performance Management / Recruitment

Overall Satisfaction with UltiPro

Ultimate Software is used across our entire organization. Payroll and HR functions are taken care of by Ultimate Software. Every employee is connected with UltiPro. Our Executive staff is recognizing the fruits of our labor in the conversion to Ultimate Software as we are now in our third year of experience with UltiPro.
  • Ultimate Software is a very well designed payroll system.
  • Ultimate Software offers training to get started and continued support as you progress with the software.
  • Ultimate Software has a highly trained staff of employees.
  • Ultimate Software's HR module has seen enhancements in the past couple of years. There are features that seem difficult.
  • The functionality in Life Events could be enhanced. It would be nice to be able to enter a Qualified Life Event prior to the effective date of the Life Event. Our employees like to know they have made a Life Event change in their medical, dental or vision benefits in time to possibly receive their new insurance cards prior to the true effective date. As it is right now, we must wait until the actual date of the Qualified Life Event to even enter the request in UltiPro. Also, there is no option to select a Life Event for an employee who is currently Active but was not enrolled in medical because, by law, he/she is under age 26 which allows the parent to carry the "dependent child" until the end of the month they turn age 26. Once our employee does turn age 26, we need to enroll him/her in our coverage and there is no Life Event election to cover this situation. It would be very beneficial to have this option added to the Life Event.
  • It concerns me greatly to find there is no history in UltiPro for benefit elections. Each January 1, the effective dates of Open Enrollment elections change to January 1 of that year. This would be fine if there was some way to see an employee's elections for prior years. Not having the capability to store history is a real hindrance and results in excess time to research when questions arise about benefits. An improvement in this area would be a very welcomed enhancement.
  • Business Intelligence is an exciting feature of Ultimate Software. The BI support staff is very patient and kind to assist those of us who are not experts in Excel. I'm sure those who are experts enjoy the endless capabilities offered there. Opportunities for learning and growth in BI are especially welcomed when needs for reports arise. Ultimate Software has well trained and experienced staff who understand what you are talking about when requesting custom reports.
One of Ultimate Software's major strengths lies in payroll administration. The capability is found within Ultimate Software to successfully house payroll from a corporate office for multiple subsidiaries of a company. Benefit Administration is very good but enhancements would make this module much more desirable. Consideration by a prospective company of what is most needed for their environment would be essential in making a decision to go with Ultimate Software. The other modules offered by Ultimate Software can be added at later times which gives a company a chance to learn and grow at a pace their employees can handle. There are ample learning opportunities offered at all times by Ultimate Software. This is a big plus because we all need to refresh our memories from time to time, especially after using the software and when we know more of what to look for in the class.

UKG Pro Feature Ratings

9.2
Employee demographic data
8
Employment history
Not Rated
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.0
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
8
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using UltiPro

600 - 

UltiPro's HR module is used by Hooker Furniture as our online enrollment system. Every employee is assigned an individual login so they can personally enter their demographic and contact information. Life Events are handled individually by the employee through UltiPro's online enrollment system.

There are 3 divisions within Hooker Furniture. Each division's HR department enters new hires, rehires, transfers, terminations, etc. There are approximately 10 HR employees total between the 3 divisions. Business Intelligence is used by HR employees as well as our IS Department and Accounting Department. Our Payroll Administrator uses UltiPro and Business Intelligence is a major part of her work..Our supervisors use UltiPro Time Management and Performance Management.

UltiPro support individuals are all of our Human Resources staff which includes our HR Managers and their support teams as well as our plant supervisors within the company and its subsidiaries.

Our Accounting Department utilizes UltiPro daily for Payroll and Tax Management and is therefore heavily involved with ULtiPro.

Our Information Services / Information Technology Department is support for UltiPro as well.

Please remember individual employees may be assigned different roles which results in varying degrees of access to certain programs within ULtiPro. Therefore, our employees in the departments mentioned can utilize UltiPro and be a support to others as they have been granted access.

Thank you.

Evaluating UltiPro and Competitors

Yes - Ultimate Software did replace another product in our company. However, I was not in the decision-making process for this and am not familiar with the information.

Configuring UltiPro

Thank you for asking this question. In my work with UltiPro, I have to go back to 2012 when our company became live with UltiPro as our online enrollment provider. I work in Human Resources in the area of our monthly billings for our benefit vendors. Our life benefit products were at that time and continue to remain covered by CIGNA Group Life Insurance Company. During the year 2011 when the setup for our company with UltiPro was done, there was no provision made for the necessary report to enable our monthly billing for CIGNA to be handled.

I reached out to UltiPro through Business Intelligence in an effort to have a report created. Ultimately, our needs required a Custom Report to be generated by UltiPro. A copy of the exact information and setup required by CIGNA was provided to UltiPro. The consultant in Business Intelligence who assisted me in this case was excellent. He created from scratch a report that we continue to successfully use.

Even this year when a few of the rates were increased, UltiPro's Business Intelligence team came to my rescue. I consider UltiPro to be completely at the top of the scale for configurability.

UltiPro Support

UltiPro was there for us when deciding to tackle creation of a file feed for one of our vendors for products within Benefit Administration. Unbelievably, UltiPro's Integration Consultant worked diligently and patiently with us and our vendor for 2 years to bring this file feed to PRODUCTION status. This was a remarkable accomplishment that proves the desire of Ultimate Software is to truly help a company find a way to create whatever is needed to meet the needs of their client and its vendors. Amazing work was done on our behalf between Ultimate Software's Integration Consultant and our vendor's Electronic Interface Specialist.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Ultimate Software's Benefits and Compensation Lead Consultant, Trisha (Strickland) Steere, PHR, provided excellent support for us as we initially were introduced to this product as well as continued support throughout the following years. Specifically, December 2014, Trisha was there for us when we were seeking help with Open Enrollment audits for our life products. Trisha supplied a report that allowed us to meet established timeframes required by our vendor to receive the changes elected by our employees during Open Enrollment. Having her willing support and expertise extended to us at that crucial time was wonderful!


Using UltiPro

My role access is limited to View Only as Benefits Administrator. I do not actually enter data into UltiPro but I work with the reports from Business Intelligence. Therefore, I see the results of the data entry into UltiPro. I would give a 10 if I had full access but feel confident that my choice of a 9 is great! Thank you for asking.

UltiPro Reliability

Choice times for updates are generally given during weekend hours when most companies would be least affected by the unavailability of UltiPro. To my knowledge, we have not encountered any unplanned outages since beginning with UltiPro (4 years). Ultimate Software gives adequate notice of scheduled upgrades so that we can plan accordingly.
Business Intelligence custom reporting is excellent. Very complex reports using multiple formulas and calculations can be requested and Ultimate Software complies with ease. Custom reports with this type of information do vary in length of times required to run the reports but it is well worth the wait when you can see the resulting report with everything there for your use. The standard reports and delivered reports run quickly and can be used as a base from which to work when you need to add additional data. Use of these reports saves a lot of time when you consider starting the report from scratch.