UKG Pro is one of the best!
December 22, 2020
UKG Pro is one of the best!

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
UKG Pro is used by all employees including our corporate office and 120 locations across the US. We utilize the following modules within UKG Pro---Payroll; Open Enrollment/Life Events; Performance Management; WFM (Time, TOA, Scheduling); UKG Mobile App; LMS.
Pros
- Easy Payroll Processing with user friendly features (retro pay calculation, minimum wage validation; pending pay functionality).
- Document acknowledgement tool.
- Configurable ESS and Manager Self Service Workflows.
- Configurable landing page for easy employee communications.
- Excellent service model.
Cons
- Inbox (To Do) in core needs to better integrate the functions of modules outside of core.
- Payment services is slow to work service tickets.
- WFM setup is not intuitive; WFM is click intensive.
- Turnover reporting needs more functionality options.
- Interface file setup is not timely.
- UKG Pro has allow us to streamline processes and reduce costs.
- UKG Pro has make basic HR functions much easier for employees and managers.
- UKG has allowed us to move away from multiple fragmented systems, to one system that houses all employee relation modules under one roof.
Like any system, UKG Pro is not perfect it has it's misses here and there. However, compared to prior systems used, UKG Pro is one of the best around. There's a lot of functionality in the system that may not be turned on upon delivery. Customers should ask questions and investigate their options. Don't assume the system can't do something without asking.
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