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UKG Pro is one of the best!
December 22, 2020

UKG Pro is one of the best!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro is used by all employees including our corporate office and 120 locations across the US. We utilize the following modules within UKG Pro---Payroll; Open Enrollment/Life Events; Performance Management; WFM (Time, TOA, Scheduling); UKG Mobile App; LMS.
  • Easy Payroll Processing with user friendly features (retro pay calculation, minimum wage validation; pending pay functionality).
  • Document acknowledgement tool.
  • Configurable ESS and Manager Self Service Workflows.
  • Configurable landing page for easy employee communications.
  • Excellent service model.
  • Inbox (To Do) in core needs to better integrate the functions of modules outside of core.
  • Payment services is slow to work service tickets.
  • WFM setup is not intuitive; WFM is click intensive.
  • Turnover reporting needs more functionality options.
  • Interface file setup is not timely.
  • UKG Pro has allow us to streamline processes and reduce costs.
  • UKG Pro has make basic HR functions much easier for employees and managers.
  • UKG has allowed us to move away from multiple fragmented systems, to one system that houses all employee relation modules under one roof.
Like any system, UKG Pro is not perfect it has it's misses here and there. However, compared to prior systems used, UKG Pro is one of the best around. There's a lot of functionality in the system that may not be turned on upon delivery. Customers should ask questions and investigate their options. Don't assume the system can't do something without asking.
No performance issues, other than some BI timekeeping reports are slow to load.
Overall support is good. The one area that UKG struggles with is Payment Services support. The tax payment division appears a bit overwhelmed and it's hard to speak with someone there. All of the support is through their ticketing system.
System is robust and has a lot of functionality. System can accommodate a complex business model. The system would most likely be overwhelming for a small organization where they lacked a system administrator who could oversee the platform.

UKG Pro Feature Ratings

9.7
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
9
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
9
9.5
Pay calculation
10
Support for external payroll vendors
8
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
9.7
Approval workflow
9
Balance details
10
Annual carry-forward and encashment
10
9.3
View and generate pay and benefit information
9
Update personal information
10
View job history
10
View company policy documentation
8
7.0
Tracking of all physical assets
7
8.0
Report builder
8
Pre-built reports
7
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
8.2
Performance plans
8
Performance improvement plans
8
Review status tracking
10
Review reminders
6
Multiple review frequency
9
Succession Planning ()
Not Rated
8.5
New hire portal
10
Manager tracking tools
7
8.3
Corporate goal setting
8
Individual goal setting
9
Performance tracking
8
8.1
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
6
Job Search Site Posting
9
Duplicate Candidate Prevention
7
Applicant Tracking
9
Notifications and Alerts
8