Satisfied Customer
April 19, 2021

Satisfied Customer

Sylvia Bohrer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

Across the whole organization.
  • Great Customer Service
  • UKG Learning Center
  • New hires enrolling in benefits
  • No approval process for open enrollment
  • Unable to enroll in benefits on a mobile device
  • Time Savings
  • BI reporting for accuracy
Cort HR/Payroll UKG is more time savings has much more technology


For the type of reporting HR needs, it is very quick. I have not experienced interruptions.


I have always had a great experience with all UKG support staff.
When filling PPACA files, the UKG support stayed on the phone until it was completed. I felt that they went [above] and
beyond.

I was in a panic and a customer service agent walked me
through my issue step by step.


UKG Pro Feature Ratings

Employee demographic data
Not Rated
Employment history
8
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Pay calculation
10
Support for external payroll vendors
8
Off-cycle/On-Demand payment
10
Benefit plan administration
7
Direct deposit files
10
Approval workflow
10
View and generate pay and benefit information
8
Update personal information
10
View job history
10
View company policy documentation
10
Report builder
7
Ability to combine HR data with external data
6
Performance improvement plans
Not Rated
Review status tracking
10
Review reminders
9
New hire portal
8
Manager tracking tools
8
Job Requisition Management
8
Company Website Posting
9
Duplicate Candidate Prevention
7
Notifications and Alerts
8