Despite growth pains that slow the system down, ease of use and great integration features make this a win!
April 22, 2021
Despite growth pains that slow the system down, ease of use and great integration features make this a win!

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
Manage employee information and payroll. We utilize the onboarding module. We have multiple interfaces with vendor databases and applications. We also utilize Informatica Cloud data and sync our information up with Windows AD. Essentially it is used across the whole organization.
Pros
- Ease of use.
- Data reporting and management.
- Great consultants and partner companies.
- Ability to customize via labels and platform configuration fields.
Cons
- Frequent downtimes and connectivity issues.
- Customer service is sometimes slow to respond.
- Additional jobs are not managed well in the system.
- Ease of integration to other systems.
- Onboarding time savings and ease of tracking new employee data.
This was an old green screen product we moved away from. The web and back office versions of Ulti are much more friendly. Many business functions can be now self-supported by our team.
Calling me back after hours to solve an issue that was critical. Support always takes the time to thoroughly research the issue and explain it in a way that is easy to understand. Even though the answer isn't always what we want to hear, we know why something is functioning a way that it was... as it was 'by design.'
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