Despite growth pains that slow the system down, ease of use and great integration features make this a win!
April 22, 2021

Despite growth pains that slow the system down, ease of use and great integration features make this a win!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

Manage employee information and payroll. We utilize the onboarding module. We have multiple interfaces with vendor databases and applications. We also utilize Informatica Cloud data and sync our information up with Windows AD. Essentially it is used across the whole organization.

Pros

  • Ease of use.
  • Data reporting and management.
  • Great consultants and partner companies.
  • Ability to customize via labels and platform configuration fields.

Cons

  • Frequent downtimes and connectivity issues.
  • Customer service is sometimes slow to respond.
  • Additional jobs are not managed well in the system.
  • Ease of integration to other systems.
  • Onboarding time savings and ease of tracking new employee data.
This was an old green screen product we moved away from. The web and back office versions of Ulti are much more friendly. Many business functions can be now self-supported by our team.
Lately, we have had NUMEROUS connectivity issues with both the system and our reports. We have had I-9 tasks mysteriously disappear one day only to have them magically re-appear the next- and the support team cannot explain why. Pages are at times slow loading and reports will spin and spin, even though in the past they would complete their run time fairly quickly.
While it takes a while to either get a response or closure, the techs are kind and caring. They do all they can to help out. They really research the issue. Sometimes though, we get the answer that something is not working because it was "designed to function that way." but for the most part, support is helpful.
Calling me back after hours to solve an issue that was critical. Support always takes the time to thoroughly research the issue and explain it in a way that is easy to understand. Even though the answer isn't always what we want to hear, we know why something is functioning a way that it was... as it was 'by design.'
We are a healthcare company with two unions. We have been able to leverage UltiPro well for our business needs. The only issue is that we have a number of employees who have more than one job that they clock to. Additional jobs do not behave in the system like they do in our HRIS systems and it can be very problematic.

UKG Pro Feature Ratings

7.3
Employee demographic data
9
Employment history
10
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
4
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
8
7.0
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
7
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.3
View and generate pay and benefit information
10
Update personal information
8
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
5.5
New hire portal
6
Manager tracking tools
5
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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