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Solid backup that let's us sleep at night
April 26, 2021

Solid backup that let's us sleep at night

Mike Erhart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Unitrends MSP

Unitrends MSP is used across our entire client base. We manage multiple Unitrends appliances with local and both private and public cloud-based backups. The application provides management and reporting across our entire client base and saves considerable time over accessing each client's appliance individually. That lets us provide better service to our clients and saves us time and money.
  • Integration with Kaseya VSA
  • Single "pane of glass" management across [the] entire client base
  • Outstanding customer support, very responsive
  • Good value for features
  • Intuitive interface, easy to use and manage
  • More details and options on alerts
  • Better reporting. more logging information
  • More control over restore options
  • It has been a source of additional revenue
  • It has improved our management of client backups while saving us support time
  • It has been effective in [the] restoration of several clients who suffered ransomware attacks
We have been a Kaseya VSA client for many years and the level of integration with the Kaseya suite of products was extremely valuable to us in integrating with several of our management applications. We found the price point for the level of functionality was a better value for us.

Do you think Unitrends delivers good value for the price?

Yes

Are you happy with Unitrends's feature set?

Yes

Did Unitrends live up to sales and marketing promises?

Yes

Did implementation of Unitrends go as expected?

Yes

Would you buy Unitrends again?

Yes

Kaseya VSA, Passly from ID Agent, a Kaseya company (formerly AuthAnvil), IT Glue
This is a solid product and particularly well suited for smaller managed service providers without a large support staff. We have several co-managed IT clients and we can share control with the client's internal IT staff without exposing them to any of our other [client's] systems. It works really well in a VMware environment for both backups and restoration. This may not be a suitable solution for environments with large backup requirements with time constraints. The cloud backup feature works well but requires a suitable amount of bandwidth to operate effectively. We had to increase the speed, and cost, of our Internet connection to allow efficient cloud backup performance.