Overall Satisfaction with Unitrends Recovery Series Backup Appliance
It is being used to back up our whole infrastructure. We are able to recover systems quickly when whole servers go down or files are missing. The interface is easy to use so setting up backup schedules for all our servers (around 30-40) is very easy. We can see when the backups are running so we know when to plan the backup times to not disrupt production time.
- Great support. Always get a response quickly.
- Easy to use interface.
- Hardware monitoring is worth the price of maintenance. They contact us when a disk shows as bad instead of us finding out the hard way.
- Use archive tapes to load all our backups onto an external hard drive so that we are able to locate backups off premise.
- Multiple occasions where a problem we were having resulted in having to reinstall the whole OS, which is a time consuming task.
- Most customer support people are very knowledgeable, but once and a while you get someone who doesn't seem to know what they're doing. Frustrating when dealing with a major problem.
- One time we dealt we a bad drive and reseeding it resolved our problems multiple times, but it took multiple calls to Unitrends to get them to just send a new drive. Everything has been fine since then.
- Able to get a VM up quickly by temporarily hosting from the Unitrends host. These reduces down time to almost non-existent.
- Able to quickly grab files that users delete on accident.
- We were victim to ransomware at one point and we were able to locate the files affected and restore them from the backup thus saving our company hundreds of dollars.
- Sometimes backups fail on certain days when our users are asking for a backup copy from us. It doesn't happen often, but it only takes one time for our users to not trust our backups.
We've been using Unitrends for 5+ years and one thing that we've always enjoyed is the great customer support and hardware monitoring so we don't have to waste our time making sure that everything is running smoothly. We've had a few hiccups over the years, but all-in-all Unitrends has saved us multiple times and we haven't had to spend much time babysitting the appliances. The product we've looked at the most is Veeam, which seems to be a more focused on virtual environments. We have a good amount of virtualized servers, but we still have quite a few mission critical physical servers. We would probably consider them more if we ever have problems with Unitrends in the future.
We currently use Unitrends to backup 30-40 servers with two appliances. It looks like they offer appliances that are able to back up many more servers than our environment. I wouldn't think it would be worth it to use Unitrends for backing up single laptops\desktops (probably go with a cloud solution for a few bucks a month), but I do believe they sell such machines (and cloud services?).