UserTesting delivers value quickly
Suzanne Scharlock | TrustRadius Reviewer
February 14, 2020

UserTesting delivers value quickly

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserTesting

I am the sole user researcher at my organization, however, I use UserTesting to validate many aspects of the business. I use the tool to validate UX through prototype testing. I also use the tool to gather feedback on product-market fit for new directions to take business from live 1:1 interviews with our target market. This tool allows us to have the voice of the customer amplified throughout our org.
  • Live 1:1 interviews with target market.
  • Sources participants in your target market for you.
  • Sourcing very niche participants is difficult (ex: specific city and specific job title).
  • The tool is very expensive for a startup.
  • UserTesting has changed the course of what we've launched in the marketplace based on feedback from users.
  • UserTesting allows us to gather impressions from our target market before we ship so we can validate that what we are shipping is something users want.
The pros:
  • UserTesting is a great tool, and overall their customer service has been great.
  • Their CS agents are quick to respond on chat and provide helpful answers.
  • Their help docs are actually helpful.
  • They have a booming community of other user researchers who are willing to help each other in their community forum.
The cons:
  • UserTesting didn't turn on a feature that I paid for, for about 6 months and didn't reimburse me for the months that it wasn't turned on. This was frustrating

Do you think UserTesting delivers good value for the price?

Yes

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

Yes

Did implementation of UserTesting go as expected?

Yes

Would you buy UserTesting again?

Yes

Well-suited:
  • Live 1:1 interviews with the target market.
  • Prototype testing with moderated tests.
  • Gathering impressions on new product ideas.
Less appropriate:
  • Gathering quantitative feedback from a large pool of testers (ex: surveys).