Overall Satisfaction with UserTesting
I am the sole user researcher at my organization, however, I use UserTesting to validate many aspects of the business. I use the tool to validate UX through prototype testing. I also use the tool to gather feedback on product-market fit for new directions to take business from live 1:1 interviews with our target market. This tool allows us to have the voice of the customer amplified throughout our org.
- Live 1:1 interviews with target market.
- Sources participants in your target market for you.
- Sourcing very niche participants is difficult (ex: specific city and specific job title).
- The tool is very expensive for a startup.
- UserTesting has changed the course of what we've launched in the marketplace based on feedback from users.
- UserTesting allows us to gather impressions from our target market before we ship so we can validate that what we are shipping is something users want.
Do you think UserTesting delivers good value for the price?
Yes
Are you happy with UserTesting's feature set?
Yes
Did UserTesting live up to sales and marketing promises?
Yes
Did implementation of UserTesting go as expected?
Yes
Would you buy UserTesting again?
Yes